M Y M O N TA N A H O M E S P E C I A L S E C T I O N
87
BRAD NEU OF
MONTANA LOG HOMES
what keeps clients coming to our door and keeps them employed.
All are given the authority to reject inferior materials and to start
over if a process is not giving the desired results. 4) Scheduling. We
strive very hard to maintain work schedules that keep us busy; but
do not oversell or promise completion dates that are unattainable.
5) Flexibility. We offer a wide range of options to our clients so that
they can be assured of receiving the home of their dreams. Each
client's tastes are a bit different so this flexibility is very important in
the early design stages and for budgeting as well.
WESLEY: e important elements to establish at the start would
be the client's budget and design preferences. Following that, it is
important to spend time on the building site with the home owner
and outline a site plan that will suit the design of the home and the
budget.
TELL US ONE REAL EXAMPLE WHERE A NEGATIVE DEVELOPMENT IN THE
BUILDING PROCESS HAD A POSITIVE OUTCOME DUE TO YOUR CUS-
TOMER SERVICE.
BRAD: We deliver and re-assemble our log package all across North
America. On this occasion we were scheduled to deliver a home to
Maryland. When our crew arrived we found that the road to the
site had not been built yet and the subfloor of the home was not
completed. We had four truckloads of logs on route from Montana
that were to begin unloading and setting the home the next day.
As luck would have it one of our crew was an experienced heavy
equipment operator and the other had framing experience. One
HOMES THE MONTANA WAY
MONTANA
LOG HOMES
www.montanaloghomes.com
Brad Neu
PEOPLE DO NOT LIKE SURPRISES WHEN IT COMES
TO CONSTRUCTION SO WE DO OUR VERY BEST TO
AVOID THE NEED FOR CHANGE ORDERS.
&
A home by Montana Log Homes
A home by Montana Log Homes
ROGER
WADE
GRAVITY
SHOTS
