d i s t i n c t ly m o n ta n a • s U m m E R 2 0 1 4
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specialists in automated lighting and computer-driven sound systems 406.932.5400 www.5400.tv
SMART SOLUTIONS FOR LIGHT AND SOUND
BuSINeSS HOMe eveNTS
What arE thE MaJor PotEntIal SourCES of DISagrEEMEnt or tEnSIon bEtWEEn you
aS thE buIlDEr anD your CuStoMErS? hoW Do you ManagE CuStoMEr SatISfaCtIon?
MIllEr: It is not a good practice to promise things to client that you know
you cannot deliver in the end. That combined with under-bidding a
contract are probably the two things I hear most. A weekly update with
your client can go a long way in a builder-client relationship.
grangE: We strive to get our clients a bid that is accurate with their blue-
prints at the beginning of our relationship. No one likes surprises when
building their home. We manage customer satisfaction by being honest
from the start and carrying through with our agreements.
MIllS: Whether our client lives out of state or nearby we want them to be
as involved as possible. We have found through decades of building that
this insures customer satisfaction.
okay, In onE SEntEnCE, SuMMarIzE your onE bESt tIP for PEoPlE buIlDIng thEIr
nEW hoME.
gIulIanI: Evaluate both the short and long term benefits of the exterior
and interior wood products you desire through researching the aesthetic
appeal, type of wood species, coating (stain), and long term mainte-
nance requirements of the various options available on the market.
grangE: Incorporate your builder early on in the planning process as this
will keep your budget and expectations on course.
MIllS: When considering a builder follow through by getting to know
the history, past clients, and completed projects of the building com-
pany you have selected.
MIllEr: Do your research, build only what you need to be comfortable, and
invest your hard earned money on quality products and finishes.
"Speaking from the
standpoint of the log
Home Industry, most
people think all log
homes are the same,
and that simply is not
the case."
StEvE MIllEr
