Distinctly Montana Magazine

w w w . d i s t i n c t l y m o n t a n a . c o m 101 HOW MONTANA HOSPITALS CARE FOR PATIENTS & SUPPORT COMMUNITY ST. VINCENT HEALTHCARE: We want every patient who gives us the opportunity to care for them to feel they've received safe, quality care—that they've been treated with kindness and dignity so they have an exceptional experience even during a challenging time. Our leaders play a key role in validating that all of these things are happening. On any given day, they are in the hospital checking in, asking questions, and actively listening to the stories and experiences shared by patients and families. It often surprises visitors to see this happening, but for us, it's a part of everyday patient care. BOZEMAN HEALTH: By compassionately delivering the best care for each person, every time, we put the patient and their unique needs at the center of our work. Whole-person care means caring for not only physical, but also mental wellness. While we cannot address behavioral health on our own, we are making great strides by embedding behavioral health professionals in our primary care clinics and working with partners in the communities we serve to support increased behavioral health services across the region. WHAT ARE THE PRINCIPAL WAYS THE HOSPITAL ENGAGES AND PERFORMS OUTREACH IN ITS SER- VICE AREA TO BUILD TRUST? ST. VINCENT HEALTHCARE: We look at outreach through many dif- ferent lenses. To serve the needs of families in more rural communi- ties, we use telemedicine to allow patients to remain at home while receiving care from the region's top specialists. We partner with Tribal communities, helping to meet the needs of families in a culturally sensitive manner. In Billings, we have partnered with other health service organizations to create a Health Alliance to improve access to care. Our leaders are actively engaged in community service, and we encourage our associates to do so as well. Benefis has e highest level OF BOTH EMERGENCY AND NICU CARE IN THE AREA, ALONG WITH A COMPREHENSIVE CANCER CENTER, SO WE ARE RIGHT THERE WITH OUR COMMUNITY THROUGH THEIR TOUGHEST MOMENTS. CONTINUED

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