Distinctly Montana Magazine

D I S T I N C T L Y M O N T A N A M A G A Z I N E • W I N T E R 2 0 2 0 100 WHAT ARE THE CORE VALUES THE HOSPITAL COMMUNI- CATES TO ITS STAFF AND ITS PATIENT SERVICE AREAS? BENEFIS HEALTH SYSTEM: As a nonprofit organization, Benefis Health System has a charitable mission of providing healthcare services to all. e unique challenges of our rural service region inspire our foundation- al commitment to serving our patients with excellent care in the most cost-effective manner possible. BOZEMAN HEALTH: Bozeman Health's core values are SPIRIT: Service, People, Integrity, Respect, Improvement and Teamwork. ese all di- rectly impact our mission to improve community health and quality of life and our vision to be your partner in health and wellness, compassionately delivering the best care for each person, every time. ST. VINCENT HEALTHCARE: At SCL Health, our mission is to reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable. We have six core values which guide our work: Caring Spirit - We honor the sacred dignity of each person. Excellence - We set and surpass high standards. Good Humor - We create joyful and welcoming environments. Integrity - We do the right thing with openness and pride. Safety - We deliver care that seeks to eliminate all harm for patients and associates. Stewardship - We are accountable for the resources entrusted to us. DESCRIBE THE WAYS IN WHICH SPECIFIC SERVICES OR STRAT- EGIES HELP BUILD PATIENT AND FAMILY TRUST, AND A POSI- TIVE EXPERIENCE FOR ALL? BOZEMAN HEALTH: For the past three years, Bozeman Health has been on a journey to better understand how we can best care for our employ- ees and we have heard resounding feedback from our Bozeman Health family on the need for improvement in three key areas: pay, education/ tuition reimbursement, and childcare. Investing in our employees is one of the best things we can do to care for our community and our patients. We know that if we can better care for our employees, our employees can better care for our patients and the communities we serve. e effect of the excellent, quality care each employee within Bozeman Health provides to every patient sparks an immeasurable return on investment for the improvement of community health and quality of life in Southwest Montana. ST. VINCENT HEALTHCARE: We are honored with each patient who entrusts their care in our team. at trust starts with patients knowing that we have hired the best and brightest physicians, nurses and clinicians. We emphasize involving patients in their care because it increases both knowledge and trust. Nurses complete shift reports at bedside to engage their patients and encourage them to ask questions. We also engage in purposeful hourly rounding to be more proactive in how we meet patient needs. And of course, we make great use of communications with white boards in room so that patients instantly have the key information they need. BENEFIS HEALTH SYSTEM: Benefis has the highest level of both emergency and NICU care in the area, along with a comprehensive cancer center, so we are right there with our community through their toughest moments. Also, as a leader in Montana healthcare, we offer specialized services tailored to meet the needs of our large rural service region. Some of these vital services include Mercy Flight, our air ambulance service with customized flight teams to meet the specific needs of each patient, regional outreach specialty clinics, telemedicine services, and Gift of Life Housing, free housing made available to patients and their family members who are receiving care at Benefis away from home. HOW IS THE PATIENT-CENTERED EXPERIENCE ENHANCED WITH THE EXECUTION OF THESE VALUES? WHAT ARE THE ANTICIPATED OUTCOMES? BENEFIS HEALTH SYSTEM: Benefis Health System is not only committed to providing excellent care for all, we are also committed to broadening access to key services. Our ongoing recruitment efforts allow us to offer patients across our region access to numerous types of specialty care so that they can stay as close as home to possible in seeking the treatment they need. Generosity makes providing this care possible, and the culture of gen- erosity at Benefis runs full circle. Our mission is more than just words to our employees, who consistently support each other and various funds that improve healthcare services for our families, friends, and neighbors. "Building Trust" Bozeman Heal is leveraging technologies LIKE TELEHEALTH, VIRTUAL VISITS, AND ONLINE SCHEDULING, TO EXPAND ACCESS TO CARE.

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